Shipping & Returns
We believe in being transparent, so we’re pricing our products honestly and choose to keep shipping out of the cost equation of the product itself. Some other companies like to claim that their shipping is “free”, when in fact they’ve just added it to the price of their product. We want you to know exactly what you’re paying for!
A minimum order of $45 is needed to checkout.
Free Shipping on orders over $145.
Orders under $145 will incur a $10 shipping fee.
Our U.S. based fulfillment centers are strategically located in close proximity to most major population centers and we’re able to deliver our seafood within 2-3 days. We use FedEx Ground for the most reliable and cost-efficient delivery.
Orders received Monday through Wednesday and Thursday morning at 9am CT will ship out the next business day with 2-3 day shipping.
If you order Friday, Saturday or Sunday, your order will ship out on the next business day with 2-3 day shipping.
Secret Island ships premium quality frozen seafood with amazing flavor guaranteed in every bite. Our legendary seafood is flash frozen at peak freshness and is perishable by nature, because of this, all sales are final.
We want to ensure an amazing experience with our seafood so if there is ever a material issue with the products in your order resulting from damages to packaging or shipping delays just contact us within 24 hours.
Please be sure to include your name, order number and a brief description of the issue and a member of our team will respond as soon as possible.